Privacy Policy

This Privacy Policy outlines the policies and practices of Realz regarding the collection, use, and disclosure of personal information when you use our online casino services in Australia. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable laws and regulations, including the Privacy Act 1988 and the Australian Gambling Laws. Please read this policy carefully to understand our views and practices regarding your personal data.

License Information

Realz operates under the license granted by Curacao eGaming, which provides oversight for our online gambling services. We adhere to the regulatory requirements set forth by this authority to ensure fair and responsible gaming experiences for our users.

Data Collection

We collect various types of personal information when you register an account or use our services, including but not limited to:

• Registration Data: This includes your name, date of birth, address, and contact information.
• Payment Details: Information related to your payment methods, including credit card numbers, bank account information, and transaction history.
• Technical Logs: We collect IP addresses, browser types, device information, and other technical data to enhance your experience and maintain the integrity of our services.
• Cookies: Our website utilizes cookies to improve functionality and user experience. This includes both essential cookies for site operation and analytical cookies for performance tracking.

Purpose of Data Usage

The personal information we collect is used for specific purposes, including:

• Account Management: To create and manage your user account, including login credentials and preferences.
• Marketing Communication: To send promotional materials and updates about our services, provided you have opted in to receive such information.
• Anti-Fraud Checks: To identify and prevent fraudulent activities and protect the integrity of our platform.
• Anti-Money Laundering (AML) Compliance: To comply with legal obligations regarding the prevention of money laundering and other financial crimes.
• Know Your Customer (KYC) Procedures: To verify your identity and age, ensuring responsible gambling and compliance with regulatory standards.

Data Sharing

Realz may share your personal information with third parties in the following circumstances:

• Disclosure to Payment Providers: We may share your information with payment processors to facilitate transactions and manage your account.
• Verification Partners: We may need to disclose your data to third-party verification services to complete KYC checks.
• Regulatory Authorities: We will disclose your personal information to law enforcement or regulatory authorities if required by law or to protect our rights and the rights of others.

User Rights

As a user, you have certain rights regarding your personal data:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Request Deletion: You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

This website uses cookies to enhance user experience and analyze performance. Cookies are small text files placed on your device to help us provide a better service.

• Essential Cookies: These are necessary for the website to function properly and enable you to navigate and use its features.
• Analytical Cookies: These cookies help us understand how users interact with our website, allowing us to improve our services and user experience.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. Our security practices include encryption, firewalls, and secure server hosting. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need your personal data, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your rights are respected in relation to your personal data.

Governing Law

This Privacy Policy and your use of our services are governed by the laws of Australia. Any disputes arising out of or related to this Privacy Policy shall be resolved in accordance with such laws.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Thank you for choosing Realz for your online gaming experience.