Terms and Conditions

Introduction and License

Realz is operated under a license from Curacao eGaming, offering online gaming services, including real-money gambling, primarily focused on online pokies. The platform is committed to providing a safe and responsible gambling environment while complying with all applicable regulations in Australia.

Eligibility

Users must be at least 18 years of age to register and participate in Realz’s services. Players from jurisdictions where online gambling is prohibited are not eligible to create an account or engage in any gambling activities on the platform. It is the user’s responsibility to ensure compliance with local laws.

Account Rules

• Each player is allowed one account only. Multiple accounts will result in the suspension of all accounts.
• Users must complete a mandatory Know Your Customer (KYC) verification process before any withdrawals can be made. This process may require the submission of identification documents.
• Players are responsible for maintaining the confidentiality and security of their account information and password. Any unauthorized use of an account should be reported immediately to the support team.
• Realz reserves the right to investigate any account for potential misuse. Consequences may include account suspension or termination if misuse is detected.

Deposits and Withdrawals

• Players may deposit funds into their accounts using various payment methods offered on the platform. All transactions are subject to verification.
• Withdrawals will be processed in accordance with the specified timelines, typically within 1 to 5 business days, depending on the chosen method.
• Realz complies with Anti-Money Laundering (AML) regulations and may require additional verification for large transactions.
• Users must ensure that their payment details are accurate and up to date at all times.

Prohibited Activities

The following activities are strictly prohibited on the Realz platform:

• Cheating or engaging in fraudulent activities.
• Abusing bonuses or promotional offers.
• Utilizing bots or any automated systems to play games.
• Exploiting system errors or bugs to gain an unfair advantage.
• Any unauthorized manipulation of gameplay or platform features.

Limitation of Liability and Termination

Realz retains the right to suspend, restrict, or permanently close any account that violates these terms and conditions or engages in suspicious activity. This includes non-compliance with regulatory requirements or any actions that may compromise the integrity of the platform.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be communicated at the time of the offer. Players should read and understand these terms before participating.
• Bonuses may have wagering requirements that must be fulfilled before any withdrawals can be made.
• Realz reserves the right to modify or discontinue bonuses and promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Realz is committed to maintaining the integrity of its games and ensuring fair play. All gaming outcomes are determined by random number generators (RNG) to ensure fairness. Players are encouraged to report any suspected irregularities to the support team.

Fraud Prevention and Security Monitoring

Realz employs advanced security measures and fraud detection systems to protect players and the integrity of the platform. All transactions and account activities are monitored for suspicious behavior.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team for resolution. If the issue remains unresolved, players may escalate the matter through the appropriate regulatory channels as per Australian gambling laws.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Realz is dedicated to promoting responsible gambling. Players are encouraged to set limits on their gameplay, including deposit limits, loss limits, and session time limits. Self-exclusion options are available for players who wish to take a break from gambling activities. Resources and support for gambling addiction are accessible through various organizations.

Account Closure and Self-Exclusion

Players have the option to close their accounts at any time. In cases of self-exclusion, users can request a cooling-off period, during which their account will be temporarily suspended.

Changes to Terms and Conditions

Realz reserves the right to update these terms and conditions at any time. Any significant changes will be communicated to users via the platform. Continued use of the services constitutes acceptance of the updated terms.

Contact Information

For inquiries, players may reach out to the support team through the available channels on the platform.

By using the Realz platform, players agree to comply with these terms and conditions. Failure to adhere to any of the terms may result in account suspension or termination.